Frequently Asked Questions

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Pricing and Fees

In order to schedule, we do require your trip fee to be paid in advance as a deposit. On moving day you will be responsible for your hourly rate and supply charges. *See Cancellation Policy.

The trip fee is a minimal fee that is applied to your final total which covers your crew's time and fuel to your pick-up location and then back from your drop-off location.

Real simple! Hourly rate is based on time so you have complete control of how long you want to use our services. The time for our packing & moving services begins when your crew arrives and you sign them in and ends when you sign them out after the last piece of furniture is unload or reassembled.

During peak seasons such as late spring, weekends, or holidays, there may be a surcharge of up to 20%. If you’re looking for a budget move and have some time to plan ahead, let us know. We can tell you what the cheapest day is to move.

While tipping is not required, it is a thoughtful gesture to thank the movers for their hard work. Generally, a tip between 10% - 20% of the total bill is considered generous.

No, transparency is key to our service. We charge a one-time service fee and an hourly rate with ZERO hidden charges. Any special situation charges will be communicated clearly during your booking.

The minimum is the shortest time you need to pay for our services. Any time beyond that is charged in quarters. The minimum is 3 hours.